TERMS & CONDITIONS

Wimbledon Airport Cars . Standard Terms And Condition

Wimbledon Airport Cars Request A Minimum Of 12 Hours’ Notice For Any Online Bookings.

The More Notice You Give The Better. Prices Are Based On Passengers Being Ready To Travel At The Booked Time. All Fares Quoted Are For Point To Point And Any Diversions, Stop Over Will Be Charged At Additional Pre-Agreed Rates.

For Airport Pick-Ups We Check Your Flight Times So You Don't Have To Worry If Your Flight Is Late Or If It Lands Early. Please Check Our Meeting Point Page Where Our Driver Will Wait For You Varies At Each Terminal

Our Driver Will Be At International Arrivals 35 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 30 Minutes In The Agreed Price. (65 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking.

Our Driver Will Be At Domestic Arrivals 30 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 40 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking. 

Your Booking May Be Subject To Additional Waiting Time And Car Park Charges. This Is Charged Pro-Rata At UK Pounds £15.00 Per Hour.

Cash Fares Are Paid To The Driver In British Pound (£).

The Charge On Your Credit/Debit Card Statement Will Be Shown As Thankyou Cars Ltd. We Charge You An Extra Bank / Aministration Processing Fee on Your Credit Or Debit Card's Payment, PayPal and invoice payment

If The Passenger Missed The Flight Or Changes Their Travel Plans And Informs Us In Advance Either By E Mail ,Via Phone (020 8644 4444) or Text message (079 6674 4444)

Customer Is To Ensure They Have Sufficient Cash To Cover The Journey As Any Excessive Diversions To Find Cash Points During A Busy Drop Off Schedule May Incur Additional Charges.

Generally Passengers Are Responsible To Load And Unload Their Belongings And We Will Not Accept Liability For Loss Or Damage To The Luggage/S. Our Drivers Will Offer a Hand of Help in Many Cases with Your Luggage at the Passenger’s Discretion. Any Fouling Of The Private Hire Vehicle By Any Passenger Will Result In A Charge Of A Minimum Of £30.00 Dependent Upon The Severity Of The Fouling.

All Payments Can Be Made In Cash Or Credit/Debit Card. In The Case Of Card Payments, Your Card Will Be Charged Before Or On The Day Of The Journey. 

There Are Seasonal 50% Surcharges On Our Prices On Specific Dates Only. These Are 24th - 26th December & 31st & 1st Of Every Year. Night time charges may apply some airport booking.

 

Cancellation &  Refund Policy

Wimbledon Airport Cars Will Accept Any Cancellation Notification Period Of   Minimum   12 Hours To The Actual Pick Up Time. Less Our Administration Fee Of £4.00.

The Cancellation Must Be made via an Email or Text message (079 6674 4444) To Which You Will Receive Confirmation By Us.  

If You Do Not Receive An Email From Sutton Airport Cars Confirming The Cancellation We Have Not Received It. In This Case Please Call +44 (0) 20 8644 4444 or Text: 079 6674 4444.No Refund Is Made For Cancellation Of A Booking On The Day Of Travel Or Afterwards. 

All Other Circumstances Where A Refund May Be Possible Should Be Addressed Directly With Sutton Airport Cars Customer Services. We Will Refund Any Charges For Bookings Which Are Prepaid With A Credit Card Or Debit Card & Pay Pal.

However The £4.00 Additional Bank Processing Fee Can't Be Refunded When Using Card Payments. 
No Refunds Will Be Issued For The Following: If The Customer Does Not Show At The Agreed Meeting Point, For Any Reason And Does Not Contact Sutton Airport Car Services To Inform Them Not To Send The Driver Any Money Paid Will Not Be Refundable.

If The Customer Provides Us With The Wrong Flight Number Or Wrong Date. Cancellations Notified Under 12 Hours Where The Driver Is Already At Or On Route To The Pick Up.

If The Passenger Provides Us With Misleading Information. If The Passenger Books The Car On The Wrong Date.

If Customer Was (Is) Not Available When The Car /Driver Arrives At The Pickup Point, Which Have A Cancellation Notification Period Of Minimum 12 Hours To The Actual Pick Up Time. Less Our Admin Fee Of £4.00.

 

Tel : 020 8644 4444

Text / WhatsApp : 079 6674 4444

E.mail : info@wimbledonairportcars.com

 

How early do I need to book my car?

 The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.

Can I make a booking on the phone?

Yes, you can make a booking on the phone.

How do I know if my reservation is confirmed?

Once booked you will receive an e-mail or text confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed

What if the flight is delayed or early?

We will check the flight status on the day and meet you according.

How do I find my driver at the airport?

 If you select "Meet & Greet" Our driver will wait in the arrival hall with your name card usually by the airport information desk or arrival hall. But your driver will call/text you after landing and help you to meet him/her.

Is your service available day and night?

Yes. We operate 24 hours 7 days a week, all through the year. our emergency mobile number is : +447966744444

What happens if I cannot find my driver?

Having ensured that you have correctly followed the Epsom Cars instructions on your confirmation, contact us on the contact number also supplied on your confirmation. Our emegencey contacy number is +447966744444. 

What is the best way to meet my driver ?

Our driver contact you after/before landing your flight. You could call our office or your driver when you go through immigration or when you are collecting your luggage then your driver will meet you within 10  minutes time in arrival hall or where you are in the airport.

Are you a licensed company?

Yes. We are officially licensed by the public carriage to carry the public.(London)

Are you provide child /baby seats for my children ?

 Yes we do. but you must book or select when you reserve your booking. 

How long my driver can wait for me in the airport ?

We moniter you flight landing time. So we dont't charge any extra if your flight is late or early. At the same time we give 60 minutes free waiting time after landing. After 60 minutes , every 15 minutes £4 is chargable. 

How can I avoid extra waiting charges ?

When you book your booking ,You could inform the office how long extra time you need to meet your driver . Example after 90 /120 minutes after landing time. 

What is about airport parking charges ?

First 30 minutes car park is included with your price therefor is importent you could communicate with your driver after landing.

I have Non UK/EU passport holder and small children ?

It should be take extra time for immigration , so better you inform when you book your journey to avoid extra witing charges.

We have lots of luggage , is your driver can help us ?

Yes we can help you as we can. 

I have wheelchair and unable to walk to car park with your driver?

Our driver will help you but better you could book assistance with your airline or travel agent. 

Our Lugguage come late  or immigration are long witing time and we need to wait longer than expecterd in the airport ?

We give only 60 minutes free waiting time (if not any other pick up time is already informed) after that you need to pay small waiting charge to driver. 

How can I pay my journey ?

You can pay cash or card with your driver. Or you can pay via online when you book online booking. 

Can I book my return journey with my driver?

No . You must call to office or book via online.

Is any extra airport charhes or London charges we need to pay?

No all charges are included your price exapt extra waiting time charge  and extra airport car park charge

What can I do if my driver is late or I cant see my driver? 

Most of the time our drivers are ontime , but if anything happend unexpected we or driver will call or text you and inform you as soon as possible. And we will try to help you much as we can

I have no UK mobile number , how can we contact you ?

Airport have free Wifi so you can connect WhatsApp or email. You can buy UK sim card in the airport as well. You can call from airport help desk if you need help.